Shopping & Shipping Help

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How to Shop   Currencies and Taxes   Currency Converter
Postage and Freight charges   Return Policy   Web Browser Settings

How to shop with N.H.I.V.

1) To purchase from the N.H.I.V. website, simply click on the "Add To Cart" buttons next to the products you wish to purchase. You will be taken to our Shopping Cart screen and the item will be added to your shopping cart list.

2) You can click on the link at the top of the Shopping Cart page to return to the page where you were and add more items to your cart. At any stage you can return to your shopping cart by either selecting another item to purchase or clicking on the shopping cart icon:

to the above right of the site menu. (Please note that this link will not be available while the shopping cart is empty.)

3) Within the shopping cart you can modify the quantities you want to purchase of each. To remove an item from the cart, simply change the quantity to 0 and push the RECALCULATE button.

4) Please note that you will have needed to choose the area where you are located via the drop-down menu beneath the total of the shopping cart page before you will be able to finalise your purchase. At this stage the relevant freight rate will also be calculated for you.

5) At any point in the shopping process you can purchase the items currently in your shopping cart by clicking the GO TO PAYMENTS button on the shopping cart page. You will then be taken to a page where you can enter your billing and shipping details.

6) Once you have entered your billing and shipping details, click the CONTINUE button to be taken to a confirmation screen. At this stage GST will be added for transactions within Australia.

7) Clicking the CONTINUE button will then submit your order. You will be given an order number and prompted to return to the main N.H.I.V. website.

8) You will be emailed an order confirmation.

9) We will contact you to confirm whether your order is currently available and arrange you to pay us via credit card or Paypal. Once your payment clears our team will get right on to sending your CDs out to you!

Currencies and taxes

All prices are quoted in Australian dollars and include 10% GST (only applicable for purchases within Australia). To convert prices into your local currency at the current exchange rate, please use the Universal Currency Conversion tool provided below. Quoted prices include Australian GST - if you are not purchasing from Australia, please multiply quoted prices by 0.909 before using the Currency Converter.
eg. AU$6.00 x 0.909 = AU$5.45, type 5.45 into the Currency Converter, set the currency you want to convert into and click "Go!".

Postage and Freight charges

Postage within Australia is via Australia Post - Parcel Post for larger orders.

Internationally we use Australia Post International Post.

Return Policy

All products are checked before dispatch, however should your purchase prove to be defective on arrival, please contact us within 7 days at and we will promptly arrange an exchange. Please include your invoice number in all correspondence.

Any returned item found to be tampered with after it's arrival resulting in damage and/or missing parts and not in its received condition cannot be replaced.

Web Browser Settings

To use the shopping cart on this site your browser will need Javascript and cookies enabled.

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